Refund Policy

Last updated: January 2026

1. Project Deposits

Most projects begin with a non-refundable deposit that reserves your spot on our schedule and covers initial planning and design work. The deposit amount is outlined in your project agreement before any payment is made.

2. Milestone Payments

Remaining balances are typically billed at agreed project milestones, such as design approval, development completion, or launch. Payments made for completed milestones are non-refundable once that stage of work has been delivered and approved.

3. Cancellations

If you cancel a project in progress, you are responsible for payment of all work completed up to the cancellation date. Any prepaid amount beyond completed work will be refunded within 14 business days.

4. Ongoing Services

For monthly services such as digital marketing or automation support, you may cancel at any time with 30 days written notice. Fees already paid for the current billing period are non-refundable.

5. Unsatisfactory Work

If you're not satisfied with a deliverable, tell us within 7 days of delivery. We will make reasonable revisions within the agreed scope at no extra cost before any refund is considered.

6. Non-Refundable Items

• Third-party costs already paid on your behalf, such as domain names, licenses, or ad spend.
• Work completed and approved before a cancellation request.
• Custom development delivered and accepted as meeting the agreed scope.

7. How to Request a Refund

Send a written request to info@gosupportsolutions.com with your project details. We will review and respond within 5 business days.