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Terms of Service

The terms that apply when you work with GoSupportSolutions.

Last updated: January 2026

1. Agreement to Terms

These Terms of Service govern your use of the GoSupportSolutions website and any services you purchase from us, including web development, app development, digital marketing, and AI automation. By using our website or engaging our services, you agree to these terms.

2. Our Services

Every project begins with a written scope of work covering deliverables, timeline, and price. Work outside that scope is treated as a change request and quoted separately before we proceed. We aim to keep pricing fixed once a scope is agreed.

3. Client Responsibilities

  • Provide accurate information, content, and access needed to complete your project.
  • Respond to review requests within a reasonable timeframe to keep your timeline on track.
  • Hold the rights to any content, trademarks, or media you provide us for use in your project.

4. Payment Terms

Projects are typically billed with a deposit before work begins and remaining balances tied to project milestones or completion, as outlined in your project agreement. Late payments may pause active work until the account is current.

5. Intellectual Property

Once a project is paid in full, ownership of the final deliverables transfers to you. GoSupportSolutions retains the right to display completed work in our portfolio and marketing materials unless otherwise agreed in writing.

6. Limitation of Liability

GoSupportSolutions is not liable for indirect, incidental, or consequential damages arising from the use of our services, including lost revenue or data, to the extent permitted by law.

7. Termination

Either party may end an active engagement with written notice. You are responsible for payment of work completed up to the termination date.

8. Changes to These Terms

We may update these terms from time to time. Continued use of our website or services after changes are posted means you accept the updated terms.

9. Contact Us

Questions about these terms can be sent to info@gosupportsolutions.com or 600 N Bell Ave, Bldg 1 Ste 210D, Carnegie, PA 15106.